Answering your first ticket.
Zoho Desk packs a bunch of features that are expressly there to help you respond to tickets smartly. The first of these, you've already discovered: Auto-Suggest Articles. Zoho Desk pulls up relevant articles on the ticket's content—so you can save ...
How do I change my company?
These days it is rare to work for the same company for life, so you may book training and gain certificates while working at one company but sub-sequentially move to another. Training records can be transferred as detailed below. As soon as you can, ...
What are cookies and how do they affect me?
Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. Cookies are not ...
Why am I not receiving emails from CommScope Training?
Some emails may take a few minutes to arrive, so please allow 10 minutes, then check your spam or junk folder. To ensure these emails come through to your inbox we recommend adding the domain @commscopetraining.com to your safe senders list.